Frequently Asked Questions (FAQ) – Korean Skincare & Cosmetics
Product Guide
Q: What types of Korean skincare and cosmetics do you offer?
A: We offer a wide range of authentic Korean skincare and cosmetics, including cleansers, serums, moisturizers, sunscreens, BB creams, lip tints, and more.
Q: Are your products authentic?
A: Yes! We source all our products directly from trusted Korean brands to ensure authenticity and quality.
Q: Do you offer products for all skin types?
A: Absolutely! Whether you have dry, oily, combination, sensitive, or acne-prone skin, we have specially curated products to suit your needs. Check our product descriptions for recommendations.
Q: Are your skincare products cruelty-free?
A: Many of our brands are cruelty-free, and we clearly indicate this in the product details. If you're looking for vegan options, check our vegan-friendly category.
Skincare & Routine
Q: What is the famous 10-step Korean skincare routine?
A: The Korean skincare routine focuses on hydration, nourishment, and protection, typically including these steps:
- Oil Cleanser – Removes makeup & sunscreen
- Water-Based Cleanser – Deep cleanses skin
- Exfoliator (2-3 times a week) – Removes dead skin cells
- Toner – Balances skin’s pH
- Essence – Hydrates & preps skin
- Serum/Ampoule – Targets specific skin concerns
- Sheet Mask (2-3 times a week) – Deep hydration
- Eye Cream – Reduces dark circles & fine lines
- Moisturizer – Locks in hydration
- Sunscreen (Daytime) – Protects against UV damage
Q: Do I need to follow all 10 steps?
A: No, you can customize your routine based on your skin type and concerns. Even a simple 3-5 step routine can be effective!
Q: How do I know which products are best for my skin?
A: You can refer to our Skin Type Guide in product descriptions or contact us for personalized recommendations.
Cosmetics & Makeup
Q: What is the difference between BB cream and foundation?
A: BB cream provides lightweight coverage with skincare benefits, while foundation offers fuller coverage for a more polished look.
Q: What’s the best way to apply cushion foundation?
A: Use the air puff and tap gently onto the skin for an even, dewy finish. Avoid dragging or rubbing.
Q: Are Korean cosmetics suitable for darker skin tones?
A: Yes! Many Korean brands now offer a wider shade range to suit different skin tones. Look for adjustable, natural-finish products like BB creams or multi-tone foundations.
Q: How do I achieve the "glass skin" look?
A: Glass skin is all about hydration and glow. Focus on double cleansing, layering hydrating products, and using a dewy-finish makeup base like cushion foundations.
Product Usage & Storage
Q: How long do skincare products last?
A: Most Korean skincare products last 6-12 months after opening. Check the PAO (Period After Opening) symbol on the packaging for exact shelf life.
Q: How should I store my skincare products?
A: Keep products in a cool, dry place, away from direct sunlight. Refrigerate serums and sheet masks for a cooling effect.
Q: Can I mix different skincare brands?
A: Yes! Most Korean skincare products are designed to be layered and mixed. However, avoid using too many active ingredients (like AHAs, BHAs, or retinol) together to prevent irritation.
Q: Can I use Korean skincare if I have sensitive skin?
A: Yes! Many Korean brands focus on gentle, soothing ingredients like Centella Asiatica and Snail Mucin. Always do a patch test before using new products.
ORDERS & ACCOUNT
Q: How long does it take for my order to process?
Orders are processed within 2-3 business days.
Q: How do I track my order?
Once shipped, you’ll receive a tracking link via email or WhatsApp.
Q: How do I know when items will be restocked?
Send us a message, or follow us on Instagram for updates.
SHIPPING POLICY (SINGAPORE)
At The Beauty Story, we aim to deliver your orders quickly and securely.
Standard Delivery (2–3 Business Days)
S$3.50 flat rate for orders below S$50
FREE delivery for orders S$50 and above
Tracking provided once dispatched
Next-Day Delivery
S$4.50
Order before 12pm (Mon–Fri)
Same-Day Delivery
S$10
Order before 12pm (Mon–Fri)
Not available on Sundays or Public Holidays
Important Notes
Delivery times may be delayed during peak seasons & sales
The Beauty Story is not responsible for parcels lost due to incorrect addresses or unattended deliveries
A redelivery fee applies for failed deliveries
We currently ship within Singapore only
RETURN, EXCHANGE & REFUND POLICY
At The Beauty Story, your safety and product quality are our priority. Due to hygiene standards, please read the policies before purchasing.
Return Eligibility (Within 7 Days)
Returns are accepted only if the item is:
Unopened and unused
In original packaging
Seal/hygiene stickers intact
No signs of tampering after delivery
If these conditions are not met, the return will be rejected.
Non-Returnable Items
Opened or used products
Change-of-mind purchases
Items damaged by customer mishandling
Free gifts or promotional items
Items purchased with store credits
Sale or marked-down products
Minor manufacturing variations (e.g., slight colour differences, light scratches)
These are not considered defects.
Damaged or Wrong Items
If you received the wrong or damaged item:
Contact us within 2 days
Provide clear photo/video proof
We will review and resolve the issue.
Return Shipping
If the return is not our mistake, the customer bears all return shipping fees
Use a trackable courier — we are not responsible for lost return parcels
EXCHANGE POLICY
Eligible for Exchange
Wrong item received
Damaged on arrival (reported within 2 days)
Not Eligible for Exchange
Change of mind
Opened or used products
Items not meeting return criteria
How Exchanges Work
Once approved, you may select:
A replacement of the same item, or
Store credits of equivalent value
To get a different product, place a new order separately.
REFUNDS
Refund Processing
Processed within 7 working days after inspection
Refunded to the original payment method
For COD Orders
Provide:
Full Name
Bank Name
Bank Account Number
Bank processing times may vary.